Shipping & Returns
Our policy in one line: we replace or refund anything that arrives damaged, defective, or wrong — free. Because every piece is made to order, we don’t accept returns for change of mind or wrong size unless the item is faulty. This does not affect your statutory rights.
If something’s wrong with your order
Email hello@tesseraewear.com within 14 days of delivery with:
- Your order number
- A photo of the issue (and the print or label if relevant)
We’ll arrange a free replacement or a full refund — your choice. No need to ship the faulty item back unless we ask.
Wrong size?
We can’t resell made-to-order items, so we don’t offer free size exchanges. Please check the size guide on each product page before ordering. If you’d still like a different size, contact us — we can reorder a replacement at a discounted rate.
Shopping from the EU or UK?
You may have a 14-day right to cancel your order for any reason under EU/UK consumer law. To cancel, email hello@tesseraewear.com within 14 days of delivery. Return the item unworn, unwashed, and in its original condition (you cover return shipping) and we’ll refund the price of the item. This is in addition to your right to a free refund or replacement for faulty, damaged, or incorrect items. Nothing in this policy affects your statutory rights.
Lost or stuck in transit?
If tracking hasn’t updated in 10 business days (domestic) or 21 business days (international), email us and we’ll chase the carrier or reship.
Refund timing
Approved refunds return to your original payment method within 5–10 business days.